Casuarina Grove

A formal selection process to identify potential service providers interested in delivering services to Casuarina Grove is underway.

The process allows the NSW Government to confirm the capability and capacity of interested providers for this SSL while maintaining stability for residents and the experienced and dedicated staff who work there.

Resources

FAQs have been developed to help staff answer any questions received from residents and families.

Questions about selection process

It is important that all organisations who are interested in participating in the selection process receive the same information, so that the selection and transfer process is fair. If a service provider or other organisation asks about:

  • the selection process;
  • the services we provide; or
  • anything about FACS disability services (which you cannot provide due to confidentiality)

Ask them to email questions to: SpecialistDisabilityServices@facs.nsw.gov.au

Questions about transfer process

If people we support ask questions about the transfer process, reassure them that the selection process will not interfere with the valued day-to-day services they receive from FACS. For further information, they can call FACS on 1800 379 284 or email servicedeliverytransfer@facs.nsw.gov.au

If residents and family members have questions about the transfer process and how it might affect their own situation please encourage them to contact Transfer Connect. This is a free service, operated by Mission Australia on behalf of FACS. To use it, they can call 1800 870 789 or email transferconnect@missionaustralia.com.au

Next steps

Once this stage of the selection process is complete, a shortlist of potential providers who can demonstrate their ability to effectively support residents and staff will be invited to progress to the next stage.

Following the completion of the selection process, more information about how and when services in Casuarina Grove will transfer will be provided.

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Page last modified by on November 14, 2017 at 9:13 am