Page last modified by on August 11, 2015 at 1:02 am


The process for transferring the Home Care Service of NSW, including Aboriginal Home Care, to a non- government owner and operator is underway.

This update is part of our promise to keep you informed about the transfer.

For now, there are no changes to the supports Aboriginal Home Care clients receive. This is for information only and clients do not need to do anything right now.

When will Aboriginal Home Care transfer?

The NSW Government is identifying a new operator for Home Care including Aboriginal Home Care (AHC) with the transfer expected later in 2015. AHC will transfer at the same time as the rest of Home Care. It is planned for the transfer to include AHC clients, staff and all its funding.

Has the operator been selected?

The process of selecting the new operator for Home Care has not been finalised yet. Potential new operators are being assessed and the final selection is likely to happen in the coming months.

Once the operator is selected, there are some important steps before transfer can happen:

  1. Contract is signed by new operator
  2. A date for transfer is decided
  3. Activities to ensure a smooth transition have been agreed – this could take two to three months after contract signing
  4. The government is confident that everything is ready for transfer

Completion will be when the new operator commences ownership and clients, funding and staff transfer.

What about ensuring the new operator’s cultural competence?

For many Aboriginal people across NSW, AHC has been their culturally appropriate service provider of first choice.

The Government knows it is very important to make sure this service for Aboriginal clients continues after the transfer to the new operator.

Potential new operators will be assessed on their cultural competence and their long-term capacity to deliver culturally appropriate services for Aboriginal people.

Aboriginal representation will be part of the assessment process for selecting the new Home Care operator.

What will happen to Aboriginal Home Care staff?

The Government is intending to transfer all of Home Care including AHC staff to ensure, as much as possible, that there is no change to the supports AHC clients receive.

Staff who transfer to the new operator will be supported by:

  • Having certainty about their employment conditions after transfer
  • Receiving regular communications about what is happening with the transfer process
  • Being given as much notice as possible
  • Transferring with up-to-date Certificates of Service confirmed by each officer themselves
  • Transferring detailed employment records to the new operator

What will happen to Aboriginal Home Care clients?

Home Care funding agreements will transfer to the new operator. Once the transfer is completed, Home Care will no longer be operated by the government.

The transfer will only take place once the government is certain there will be minimal disruption for all Home Care clients.

How are Aboriginal Home Care clients being informed about the transfer

We held 28 ‘Yarn Up’ sessions across NSW for AHC clients between February and July 2015. More than 500 clients attended these Yarn Ups.

These Yarn Ups were held to provide more information about the national aged care and disability service reforms and the transfer of Home Care and Aboriginal Home Care to a non-government operator.

Some feedback that came out of these Yarn Ups includes:

  • Clients appreciated the opportunity to hear first hand about the transfer of Home Care
  • Clients now have a better understanding of the huge changes to aged care and disability services and the opportunities and flexibility this could bring for them and their families in the future

Why Yarn Ups?

“Yarn Ups are an important way of engaging with our clients, to help them understand the upcoming changes to Aboriginal Home Care and what this will mean for them. It is important for our clients to know that they can ask questions or raise any further concerns with us on the day or with their local branch staff.”

Maxine Mackay, Senior Project Officer Aboriginal Disability Projects team

More information

Contact your local Aboriginal Home Care branch and talk with the Service Coordinator or Branch Manager.

You can also phone the client hotline on
1800 003 227 and ask to speak to an Aboriginal officer.